I’ve kind of watched with amazement at the number of comments my posts concerning LegalMatch have generated. Today, I received a comment to two of my posts from Lance Burton, "Director of Attorney Relation Services and Continuing Advanced Education" at LegalMatch. His comment, "For an informed response to the many comments listed here with respect to LegalMatch please review the items at the following site." The site is the LegalMatch Blog and I encourage readers to take a look.
In the response, Mr. Burton first addresses my major complaint about LegalMatch, saying:
The major issue in the blogs and in other chatter concerning LegalMatch is a complaint that we use deceptive and hard sales tactics to get attorneys to the phone. I’ll be the first to say, we do whatever we can to get a minute with an attorneys to talk with us about the clients we have attracted to our website. (Underlined emphasis mine).
and then he takes a shot at some of the people who have been leaving the comments in my blog posts:
The former employees that seem bent on making LegalMatch look like the bad guys in the ‘blogs’ and who continue to pop off about being exploited, or complaining that LegalMatch didn’t do this or didn’t do that, professing to hold special insights into how LegalMatch works, generally fall into two categories. First, there is the occasional contractors we hired who fooled us for awhile by pretending to understand the LegalMatch mission and to have the client’s interest at heart, but didn’t. We ultimately recognized the pretenders in this group whose only real interest was in lining their own pockets. They thought LegalMatch was just another Internet dot com that would yield loads of money for them to rip off. The second group of sales contractors we had to weed out were those individual who came to us as “labor fakers.” These individuals, who we asked to work hard in the interest of building LegalMatch goodwill so as to benefit our clients and member attorneys, misunderstood the work ethic necessary to keep a start up moving to solvency. Who could predict that these individuals were just too lazy and short sighted to recognize the opportunity put before them. They apparently thought they would never have to ever work hard again. Shame on them. I personally apologize to anyone who may have encountered these aberations.
I applaud LegalMatch for doing this. I’d love to see the dialog continued on the LegalMatch blog, instead of mine. However, the LegalMatch Blog doesn’t have comments enabled. Oh well.