Monthly Archives: January 2005

Five by One – Serving Latino Clients

Quite some time ago, I asked several bloggers to participate in my next Five by Five, and answer the question:  What five ways can lawyers better serve their Latino clients?  I had a devil of a time rounding out my panel of five, but the one person who stepped up right away was Juan Guillermo Tornoe, author of the fantastic Hispanic Trending Blog.  He posted his response to my question on his site here.  Go check it out.

Free Consultations Don’t Work

Sean D’Souza, in his PsychoTactics blog, writes about the Myth of Free:

I’m not convinced FREE works. So I decided to put my money where my mouth was.

And I dedicated 16 weeks of educating customers free to find that the only ones that signed up were those that had already paid.

Free is fine. It works.

But paying customers buy more. And it’s mainly because free customers don’t understand value. I’ve tested free extensively at workshops by giving away gifts free. I’ve tested it by giving away teleclasses free. I’ve tested by giving away complimentary articles and reports. And free speeches at the corner coffee house. And we tested in the US as well as New Zealand…And everytime we made customers pay, the results were better.

The more I’ve restricted the terms, the more people are eager to sign up. To give you an example: We closed our membership to 5000BC (our membership site). As a result we’ve had more people write to us directly, wanting to get in at any cost. These very people are hungry for more and they post more on the forum, they ask more questions and they’re more keen to buy products. I’m not convinced about free.

The customer is right. But doesn’t always understand the value when it’s free. Value between two parties is what makes a relationship a relationship.

I can’t agree more.  Once I stopped giving free consultations to prospective clients, I found that the potential clients were more likely to show up on time, be prepared for our meeting, and retain me as their lawyer far more often then before.

Two “Wrongs” can make a “Right”

David Batstone, in the Worthwhile blog, tells us to Make Promises We Can Keep.  One of his four tips:

Turn your mistakes into opportunities for invention. That is how Amazon.com CEO Jeff Bezos keeps his company on a creative edge. Bezos says that he reviews the Amazon site every Saturday and lists the 10 things that are “wrong,” and that sets his agenda for Monday morning. “Perfect people” are boring…and delude themselves about their imperfections.

I really like this idea.  Ten "wrong" things are a bit overwhelming for a small organization, but maybe two or three.  I think a perfect compliment to Bezos’ method would be to identify three things that are "right" and take the week to make them incrementally better.

Mattering More to Your Clients

Sam Decker has another great post titled How to Matter More.  One of his five suggestions, titled "Proactive Communication" hits the nail on the head:

I’ve found I can have a bigger influence, make a bigger impact, and matter more by over-communicating. This is one of the principles I just read in Patrick Lencioni’s “Four Obsessions of an Extraordinary Executive”. Increase the frequency of communication and you increase the clarity of purpose. In doing so, you increase your visibility and authority as well. Great leaders communicate, build a more cohesive team, and achieve a bigger impact. 

This is a great way to "matter more" to your clients.

100+ Marketing Tips

I am speaking at ABA’s Techshow later this year.  One of my sessions is titled Marketing with Technology.   As part of my materials, I put together over one hundred quick tips, links, and ideas I culled from my blog posts, blogroll, etc.  I thought I’d share them with you (in pdf format) here.

Let you clients sell your service.

Michael Cage has these fantastic tips for "adding proof to everything you do."

  1. Get testimonials – what other people say about you is at least twice as believable as what you say about yourself. When a client is happy with your solutions, ask them for a testimonial to use in your marketing. Most will be very happy to help.
  2. Put written testimonials everywhere – every single written piece of marketing material in your business should have at least one thrilled client testimonial on it. Proof is not a one-time thing; it’s an all-the-time, every-time thing.
  3. Use on-hold marketing – what happens when potential clients call your business and are put on hold? Do they hear music, or worse, nothing? Make use of it. Have your best clients record their testimonials, and play them when callers are put on hold.
  4. Use pictures – a client in the Midwest takes pictures every time they deliver a new solution. He shakes hands with the client, they both smile big and bright, and an employee snaps a photo. The photos are then used to make case studies and testimonials more compelling, and are also put in an album of hundreds of happy clients.
  5. Create case studies – what are the most common problems your clients have? For each problem, create a compelling case study that tells the story of another client who you solved that problem for. It can all fit on a single page. Simply state what the problem was, how it was hurting your client, how you solved it, and what the end result was.
  6. Create an eavesdrop line – put 15 or 30 minutes of recorded testimonials on a voice mail line. Put this “real client eavesdrop line” on your business cards, in your yellow pages ads, and in everything else you do. Even if potential clients don’t call, the fact that you will let them hear real stories from real clients will lend believability to everything else you say

Process Management

I ran across a post, titled Re-Invent Your Business, in the Project, Process & Business Improvement blog that really summarizes what we’ve been trying to do in our firm as we move from a task-centered model to a whole-business centered model.  Here it is in its entirety:

An organization, be it a business, a school, a non-profit agency, is a collection of processes. These processes are the natural activities you perform that produce value, serve customers and generate income. Managing these processes is the key to the success of your organization.

Unfortunately, most organizations are not set up to manage processes. Instead they manage tasks. Think about it. Isn’t your company organized around functions. . .the accounting department, the engineering department, the sales department, the customer service department?

As a result, people tend to focus on departmental concerns instead of the company-wide needs of customers. Sub-processes evolve within departments without consideration of other functional areas. Layers of communication and management are created to ensure desired outcomes, thereby adding to costs and lengthening cycle and customer response times.

Inefficiency and waste become part of the system. They rob your organization of profits, productivity and its competitive advantage. But, there is a way out.

Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business. Armed with a thorough understanding of the inputs, outputs and interrelationships of each process, you and your organization can:

* Understand how processes interact in a system
* Locate process flaws that are creating systemic problems
* Evaluate which activities add value for the customer
* Mobilize teams to streamline and improve processes
* Identify processes that need to be re-engineered

Properly used, process maps can change your entire approach to process improvement and business management. . .and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes as well as the root causes of systemic quality problems.

As you put your plans and goals for 2005 together, re-invent your business.

Today is my Bloggoversary!

One year ago today, I started this blog.  It has been an incredible journey.  Thanks for the company!

MoreSpace

I mentioned briefly that I’m involved in the MoreSpace project.  Last week, we had to submit our proposals, and I have just under three weeks to get my first draft done.  Here is my proposal, loosely titled “Building the Service-Centered Firm.”  I welcome your comments.

 

Building the Service-Centered Firm

 

A bold proposal to bring customer service back to the professional service firm.

 

          How can professional service providers become professional providers of service?  In my essay, I’ll argue that lawyers (and other professionals such as accountants, architects, and designers) who have embraced hourly billing have based their entire business on a model that rewards inefficiency and is at odds with the best interests of the clients they serve.  I will then offer one hundred (or thereabout) practical yet innovative ways these professionals can build their “perfect firm” by revamping their business model and putting their customers first.

 

          I propose to organize my essay in the following “chapters.”  In each chapter, I’ll have between five and fifteen tips, ideas, and action items for the readers to apply to their own businesses.  I’m still roughing out the chapter descriptions, but this is what I have so far:

 

1.  Learn to think for yourself.  Lawyers, in particular, are paid to be innovative and creative, but only on their clients’ behalf.  Professionals get so caught up in fixing their clients’ problems that they seldom apply that same creative energy on their own businesses.

2.  So, what do you do?  You can’t be everything to everybody.  Satisfaction in any professional practice depends upon knowing what you do well and building your practice around your strengths.

3.  It really is the billable hour, stupid.  Until professionals learn how destructive hourly billing can be to our relationship with our clients we will never be able to take the leap and become superlative providers of professional service.

4.  Fire your worst clients.  This one seems like a no-brainer, but it is essential that you build your perfect firm around the clients you most want to serve.   It is impossible to consistently deliver exceptional service unless you like the people you work for. 

5.  Identify your best clients.  Just as you don’t pick out a box and then find a present to put in it, you can’t build a business based upon delivering superlative customer service until you identify that customer you want to serve.    

 

The next five “chapters” will be the meat of my essay.  I will give dozens of customer service ideas and strategies that fall mainly under these broad chapter titles:

6.  Have something cool to sell.

7.  Make sure your customers want it.

8.  Give some of it away for free.

9.  Make the rest of it simple to buy.

10. Don’t sell it to everybody.

 

Finally, my last chapter will be my thoughts on the future of professional services in this country – including the commoditization of law practice.  I will suggest that those professionals who fail to embrace change now will be forced to do so, and on much poorer terms, in the near future.

 

Chicago, Blogwalk, and Bloggers as Starving Artists.

I just had an amazing weekend in Chicago. Dennis (the Dennis Kennedy Blog) Kennedy and I drove up together (while holding our combined law firm retreat) and beat the 18 inches of snow by about an hour.  The purpose of our trip was to check out in person the Catalyst Ranch space where we are holding LexThink! Chicago and attend  Chicago.

As excited as I was about LexThink before traveling to Chicago, after seeing Catalyst Ranch, I am even more enthused.  Eva, the Catalyst Ranch owner showed us around, and words can’t describe how perfect the space fits our vision of LexThink.

The best part of the weekend, however, was BlogWalk Chicago.  Dennis and I joined these amazing bloggers and visionaries for a day of free-ranging discussions using the same OpenSpace method we will be relying upon for LexThink.  Here is the who’s who:

I’m still trying to collect my thoughts for a more detailed post, but one concept that really crystallized for me is that bloggers are the the new starving artists — we allow our passion for producing our product  (the information in our blogs) to adversely impact our ability to rationally place a value upon it.  In the room in Chicago, I was humbled to be in the company of big-thinking people who really “get” the way blogging can change the world.  There must have been 500+ GREAT ideas thrown out by the collective.  Many of the ideas could support a small business of ten employees for a year or more.  Only a few of us, however, had made any money directly from blogging (and I’m not retiring anytime soon on my first Law.com revenue sharing check).  What this means to me is that there is no better time to be a buyer of blogging talent — not for the blog per se, but for the incredible, inventive talented mind behind it (more on this later).

Why not ask the client?

 As I said the other day, I’m in New York for LegalTech next week.  I’m coming in Sunday the 30th and leaving on Wednesday.  If you would like to get together, drop me a line.

I was looking at the list of presentations and found this gem:

Cost Recovery: How To Effectively Recover Client Costs:
As costs associated with Internet- and equipment-based client services continue to pile up for law firms, technology is keeping pace to help firms recoup these costs and prevent an adverse effect on profitability. Effective cost recovery systems must manage these billable charges – everything from Internet research to printer, fax, phone and copier activity – from the minute they’re incurred all the way through billing and reimbursement. This session explores what law firms should look for when selecting a cost recovery system, with an emphasis on intuitive, easy-to-use hardware options, seamless integration with financial systems and elimination of administrative headaches.

In my firm, we don’t charge for copies, faxes, or phone calls.  Maybe at this presentation, I’ll learn how to turn my normal overhead into thousands of dollars of profit.  I’m sure my clients will love me for it — especially if I tell them I am using “intuitive” and “easy-to-use” hardware that “seamlessly integrates” with my financial systems and “eliminates my administrative headaches.”

LexThink! Chicago Invites on the Way!

Well, we’ve made our list and checked it twice and the first round of invitations to LexThink Chicago will go out in the next 24 hours.  Dennis, Sherry and I have winnowed the list down from almost 200 candidates to the 50 or so who will receive invitations tomorrow morning. 

Some important points:

1.  There has been an incredible response to LexThink, and we were amazed at the number of people who requested invitations.  Though we are not positive at this point, there is a real possibility of another LexThink later in the year.

2.  The informal discussions we’ve had with people to gauge their interest have been very, very positive.  We already have received preliminary commitments from a number of “A-Listers” from the worlds of technology, customer service, marketing, and law. 

3.  We will keep the cost for the first LexThink down under $200.00.  This first conference is an experiment.  We are not trying to profit, only prove that a mixture of incredibly smart and motivated people from varied backrounds can come together to build a better professional services firm. 

4.  We will ask everyone who gets an invitation to respond quickly with a “yes” or “no” so we can send invitations to people on the waiting list as soon as possible.

5.   If you don’t get an invitation, even though you asked for one, don’t despair.  We are going to include you in the LexThink community in a number of ways — including giving you access to the LexThink Blog/Wiki (now in development) and giving you a priority invitation to the next LexThink.

6.  We are finalizing the “agenda” for the first LexThink, but are seriously considering using OpenSpace Technology as a framework for running the collaborative brainstorming sessions.  There will be no long speeches, no boring presentations, and no PowerPoint!

Continue to watch this space for future information.  See you in Chicago in April!

More Billable Hour Hell

I’ve been wanting to write something insightful about this article and the lessons lawyers should take from it, but I am totally swamped right now, so just go read it: 

The Tyranny of the Billable Hour

I’ll be back on Monday with some great new LexThink! news.

What Clients Think

Thanks to Connie Crosby for this link:

What Do Your Clients Really Think of You?

Quote of the Week

This one is mine:

I’d rather fail at something I love, than fail at something I hate.

Subscribe to the [non]billable hour

I now have the “Subscribe” link working.  If you want to receive e-mail posts from this weblog (courtesy of Bloglet) go here and fill in your e-mail address.

LegalTech New York

I am going to be attending LegalTech New York later this month (arriving 1/30 and departing 2/2).  If anyone is going to be at the conference, or would like to meet me for a cocktail or two, drop me a line.

Small Firm Lawyers Tsunami Fund!

Denise Howell posts about how big firms are contributing large sums of money to aid tsunami victims.  What about the small firm lawyers?  The small firm lawyers I know are among the most generous and giving people on this planet.  I’d wager that most lawyers in small communities give a far greater percentage of their income (and time) to community and charitable organizations then do their big firm counterparts, although the big firms get all the press

Today, I am issuing the Small Firm Tsunami Relief Fund challenge:  I want to raise at least $100,000 for tsunami relief in the next three months — to be given to Save the Children — on behalf of small-firm lawyers everywhere.

As I often do, I’m posting this idea without thinking through all of the details.  I’ll work on those this weekend, but here are some possibilities:

1.  Get a company that serves solo and small firm lawyers to match all donations up to a certain level.

2.  Call upon the solo and small firm sections of various national, state, and local bar associations to get the news out to their members.

3.  Set up some sort of mechanism to accept the pledges and forward them on to Save the Children as a lump sum.

4.  Partner with all of the blawggers out there who write for a small firm audience.

I know there are a lot of details to work out, and I welcome your comments and suggestions.  I’d even suggest a conference call next week if anyone is serious about helping me with this.  E-mail me at smallfirmlawyer@gmail.com and let’s make this happen!

Improving Customer Service

I came across this great article in Harvard Business School’s Working Knowldge newsletter titled Nail Customer Service.  There are some really great examples of ways to address customer service bottlenecks, but my favorite part of the article is this:

One copier company, for example, created what they called a “wall of washers.” They saw that their product design engineers were specifying unique washers for each of their products. This caused huge problems in keeping local spare parts inventories, and resulted in big delays in repairs. To emphasize the point, one clever vice president had his staff collect every unique washer and paste them on a wall. There were over 1,000.

The vice president brought the product design engineers to see the wall of washers. As a result, the engineers quickly began to redesign products to have a maximum number of common parts. The impact on service intervals, the time between when a customer calls and when the machine is fixed, was striking. And, inventory costs dropped through the floor.

I suggest you try a similar exercise — especially you general practitioners out there.  Take a pad of post it notes and write one of the legal services you offer on each one.  Be as specific as possible.  For example, don’t just write “Family Law,” but write “Dissolution of Marriage,”  “Adoption,” “Child Custody,” etc. (alternatively, take each of your active cases and write its name on a note).  Now, post the notes on the wall and step back and look at the number of notes you have.  If you are overwhelmed, do something about it, and maybe you’ll find a similar positive impact upon your ability to serve your customers.  

What will you say “no” to?

Sam Decker has this absolutely amazing list of things he resolves to say “no” to:

1. What strategies, initiatives and activities will you say no to?

2. What measurements will you not pay attention to?

3. What customers will you not target?

4. What people will you not keep?

5. What competitors will you not follow?

6. What will you remove from your web site?

7. What money will you not spend?

8. What meetings will you decline?

9. What trips will you not make?

10. What slides will you not create?

11. What will you not say?

12. What thoughts will you not entertain?

Read Sam’s entire post — especially the comments under each “resolution” — and resolve to not do some things yourself this year.

Quote of the Week

 Be like a postage stamp. Stick to one thing until you get there. — Josh Billings (Thanks to Getting Things Done – The Broad View for the quote)

Tear apart your competition.

Another one from Sam Decker’s Blog (attributed to Martin Lindstrom):

Some years ago, an Australian takeout pizza place used the Internet in an attempt to boost sales. Traffic was slow. Hardly anyone visited the site. The need for an increase in traffic was urgent.

If traditional online media planning had been used, banners and links would have been purchased and the URL added to the shop’s phone-book entry. It might even have invested in some traditional ads.

The pizza place went a different route. Instead of spreading money between off- and online ads, it spent the entire budget on radio. The spots were simple but extremely effective. So effective, the restaurant’s increased business caused most of the local competition to shut down.

How’d it do it?

Instead of offering discounts or merely promoting its URL, the pizza place’s radio ads asked listeners to tear out all the pizza-restaurant pages from their yellow pages and bring them in. In return for the pages, customers received a free pizza of their choice and a sticker with the restaurant’s URL.

Legal Buzzword B.S.

Michael Cage, in his newly renamed Local Small Business Success S.T.A.K.S. Blog (Strategies, Tactics And Kick-Ass Systems, if you must know) suggests playing this Buzzword B.S. game:

 When someone, especially a consultant who is trying to take your money, explains what they are going to do using a buzzword, tell them to explain it again. But without the buzzword.  When I first started doing this, I added on: “…and do it in one sentence.”  Problem was, they’d end up giving me a 97-word sentence.  So, nowadays, I just ask the question and wait. …  If they can’t clearly explain it in one sentence, they don’t know what they are talking about. And they get no money.

How would you respond if one of your clients started playing this game with you?

When a client demands hourly work.

In his Entrepreneur’s Blog, Scott Allen discusses using a retainer instead of just billing clients on an hourly basis.  He includes this question and answer from a PR discussion list he belongs to:

Q:   I have a new prospective client that wants to buy hourly rates instead of a retainer. What reasons would you give a client why a retainer is better for them and why hourly services are not a good option for them?

A:   What’s the problem? Give him your hourly rate along with the minimum number or hours he has to purchase — in advance — every month. (Answer comes from list member Rob Frankel)

 

 

More Space

Should I Charge Legalmatch for Advertising on my Blog?

In my agreement with Law.com, I’m not supposed to sell any other advertising on my blog.  It seems a reasonable demand since they are paying me millions of dollars each month to be part of their Blog Network.  You see, I think I may be violating my contract because Randy Wells, who became LegalMatch CEO when his predecessor was indicted, left two comments to posts (here and here) on my blog today.  It seems to me that when you read the comments — and I encourage you to do so — you are getting a thinly-veiled advertisement for the LegalMatch service.  Now, as David at Ethical Esq. tireless points out, I’m all about making money, but I really don’t want to ruin a good relationship with my friends at Law.com.   It would be far better, in my opinion, for Randy to pony up the big bucks, call the American Lawyer Media advertising department, and buy the huge honkin’ ad on the right side of my blog instead of posting comments to two posts from several weeks ago that very few people read in the first place.

As for the breach of contract issue, I think I’ll leave Wells’ comments for now, but if you do go to LegalMatch, be sure to tell them I sent you.  Maybe they’ll think of me as one of their affilliates and I can get a referral fee.  Oh, and if you are wondering, I did try to leave an "ad" for the [non]billable hour on the LegalMatch Blog, but they don’t have comments enabled.

Vote Early, Vote Often

 

My write-in candidacy for  Legal Affairs Magazine‘s “Top Twenty Legal Thinkers in America” award is picking up steam.  I have a campaign manager on board and Evan has agreed to be my speech writer and to advise me on matters of tort reform.  I’ve chosen Dennis to serve as my chief of staff.  Heck, I’ve even got my head of the patent office on board. 

I’d really like your vote.  Vote for a practicing lawyer.  Vote Homann!

Nice Things

Everyone who blogs has had the “conversation.”

 

You know, the one that begins with your spouse, friend, colleague or boss asking the question, “So what is a blog, anyway?” and ends with you trying to explain how cool the whole blog thing is and why you spend so much time writing yours and reading others’.

 

I’ve had the “conversation” dozens of times and have always had a hard time explaining why I’ve spent literally hundreds of hours this past year reading blogs and writing my own.  As a lawyer accustomed to valuing my time at almost $200 per hour, there is a very real temptation to measure my ROB (Return On Blogging) against the money I could have made if I were doing client work each hour I instead spent blogging (I am sure my partner has run the same calculation in his head a time or two).

 

What it has come down to is this:  I blog for opportunity.  In the past year, I have met more interesting people, been exposed to more amazing ideas, and been involved in more cool projects than in the rest of my (11 year) legal career.   This blog has been recognized as one of the Top 50 Blawgs, and I was named the Best New Legal Blogger.  I have had more than forty incredible people contribute to my Five by Five series, and met even more cool folks on my Think Tank Tuesday conference call.  I was even nominated (by myself, but still…) as one of America’s Top 20 Legal Thinkers.  I just finished a chapter on rainmaking for an ABA publication due out in May, and am starting a significant essay (that may become a book) tentatively titled, “Building the Service-Centered Firm.”  And I can’t even describe how proud and excited I am about LexThink! Chicago.

 

What has made this year even more special for me is the really nice things people have said about me and this blog.  At the suggestion of my friend Steve Nipper, I started collecting them (for myself, initially) and will share some of my favorites with you.  Remember, I’m just a small-town lawyer in Southern Illinois.  If I can do this, anyone can!

 

“What is your favorite blog?  I really like Homann’s the [non]billable hour blog.  If anyone is going to write something I print out and think about…it is going to be Matt.  At some point in the future I am going to convert my blogroll into a separate post…with reviews of all of my favorite blogs.”   Steve Nipper

“I have to say that my favorite blog of all is the[non]billable hour by Matt Homann. The topics are beyond interesting, they are extremely useful. I left my previous law firm with a deep desire to do things differently and much better than I had seen them done before. From Matt’s blog, I have picked up many little tips and tricks that I have incorporated into my business. Most importantly, I get some validation that I have been thinking the right way all along.”    Russ Krajek

“Matthew is an affable guy, as evidenced by his smart, intelligent, and informative blog at the [non] billable hour. One reason I asked Matthew to contribute to this on-going series of interviews is because he’s actively involved in changing the face of law. What I mean to say is that he is reaching out to people, connecting with his clients and prospects, in ways that we might not associate with lawyers. This interview gives valuable insight into not only how Matthew, as a lawyer, thinks, but also how far removed the law profession is from all those lawyers jokes we hear every day. (I didn’t edit anything, Matt. Your answers were too good to tinker with…much thanks!)”   Yvonne DiVita

“If I had to hire a lawyer, I’d hire someone like Matthew Homann. His blog gives me the sense he’s well-read (not just because he reads my blog :) ), passionate about his work, careful with his client relationships, professional, and most of all human. I like this guy, not just because he has a blog, but because he has a voice that appeals to me. I could never get that from a Yellow Pages ad.”  John Porcaro 

“By the way: I read Matt’s site The Non-Billable Hour regularly. It’s nothing short of fantastic. While Matt’s work world is one of law and law firms, his ideas, observations and analysis are applicable to most business development or marketing situations. He also conceives and implements unique feature items (like the Five by Five) and content formats. It’s catchy, sticky stuff that’s way ahead of the pack.”  Skip Lineberg

“A few people have asked me which blogs I read. At some point I will probably include a proper list on my page. For now, I want to point out the best law firm-related blog I have found: the [non]billable hour. Matthew Homann, attorney and mediator, has just set up a small law office. Most of his postings regard marketing the law firm and are commentary on ideas posted in a number of blogs he monitors. Some great, fresh ideas. Really worth a read if you work in a law firm”  Connie Crosby

“Matt’s a lawyer. Matt’s a blogger. Matt’s a guy who thinks outside the  room, not just the box. And he does it in a way that remains practical, pragmatic, useful.  He contacted me a few months ago and asked A. If I’d like to participate with a group of bloggers called THINK TANK TUESDAY (list of members is on the left of this blog). B. Would we like to sponsor the conference calls.  I said yes to both. Lucky for me. Matt’s one of the few people who qualify as a thought-leader, as a leader and as a genuinely decent fellow.  I love the  way he’s tweaking the nose in a constructive manner of the legal establishment challenging them to rethink their relationship with their clients, their practice, their billing, how to run their practice.  And his ideas on marketing, entrepreneurship and just his energy and drive are inspiring.”  Zane Safrit

Thank You!

 

 

 

Nice Things (oops)

I posted a half-finished post called "nice things" yesterday.  I used Blogjet’s feature "post as draft" but it posted anyway.  I’ll finish up the real edited post today and have it up later this afternoon.  Sorry.

Matt

LexThink! Update

The response to our LexThink! Chicago announcement has been overwhelming.  Dennis, Sherry, and I will be sending out our formal invites by the end of the week.  The feedback I have received (in person and by e-mail) has been incredibly positive, and everyone (and I mean every single person) I’ve talked to about the conference has expressed interest in attending.  We were even Scobelized.

If you’ve e-mailed me and haven’t heard anything yet, just wait a few more days.  I’ll be in touch before the end of the week to everyone who expressed interest.