Resolutions for Lawyers Redux – Day 11

Resolve to improve the way your receptionist (or you) answers your phone.    Read this for some great tips.

Here’s last year’s resolution:

If you are interested at all in learning about how other businesses have mastered the art of client service, read Secret Service by John R. DiJulius.  DiJulius runs a string of spas in Ohio and details many practical yet ingenious ways he uses to deliver an unforgettable (and profitable) customer experience.  I came away with literally hundreds of great ideas from reading this book.  One of the three best books I’ve read this year. 

I still find this is one of the books I recommend most often.

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