Resolve to improve the way your receptionist (or you) answers your phone. Read this for some great tips.
Here’s last year’s resolution:
If you are interested at all in learning about how other businesses have mastered the art of client service, read Secret Service by John R. DiJulius. DiJulius runs a string of spas in Ohio and details many practical yet ingenious ways he uses to deliver an unforgettable (and profitable) customer experience. I came away with literally hundreds of great ideas from reading this book. One of the three best books I’ve read this year.
I still find this is one of the books I recommend most often.