Resolutions for Lawyers Redux – Day 20

Resolve to see your office as clients do.  Spend some time in your waiting room.  Listen in as a friend calls your office for an appointment.  Answer this question from Howard Mann:

What if you took some time away from trying to figure out what your clients want next and spend time every month experiencing how they actually see you today?

Here is last year’s resolution:

Create a Firm Master To-Do List — This list isn’t for client matters, but for firm matters.  Make marketing and firm development high priorities.  Make sure everyone has access to the list and place at least one item on the calendar each week to make sure it gets done.

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