Know What You Don’t Know

Ben Folds, from the song “Bastard” on Songs for Silverman:

“Why you got to act like you know when you don’t know?”

How many of us are afraid to admit to a client that we, “just don’t know” the answer?  Ben Folds would suggest:

 “It’s OK if you don’t know everything.” 

It really is.  Next time you don’t know, say you don’t know.  Your clients may appreciate your candor.

One Response to Know What You Don’t Know
  1. Dave!
    May 21, 2006 | 9:03 am

    As long as it is immeditately followed by, “But I will find out.”

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