Everyone makes mistakes. Even lawyers. That's why, in 2010, you should Resolve to Apologize Better.
Why apologize? Apologies increase client loyalty and reduce malpractice exposure. But how do you apologize better? Practice!
Here's a great guide from Psychology Today (about apologizing to women) that sets out the six mandatory elements a good apology:
1. Acknowledge the Wrongful Act
2. Acknowledge that You Have [Caused Harm].
3. Express Your Remorse
4. State Your Intention Not to Repeat
5. Offer to Make Amends
6. Seek Forgiveness
Read the entire article for examples of language you should and shouldn't use, and practice apologizing. You may find a well-timed apologize helps you as much as it helps your relationship with your client.