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Here’s my six-minute / twenty-slide presentation on Building the Service-Centered Firm I delivered as part of the ABA Journal’s Legal Rebels project.
Great video Matt but do you think lawyers really understand who these clients are?
Lawyers need to stop looking at clients as a commodity but the earned value of the relationship; they might not be the top 50 business that everyone yearns for but they may have terrific influence and meaning to your practice.
Thank you for using illustrations that put a face on the customer. Your unique style of presentation is just what is needed to shake us loose from our old way of thinking (and bullet point slides!)
Kay B. Meyer, MA,CCC-SLP
President, KBM Voice and Speech Consultants
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