If your clients designed your bills, what would they look like? Would they be easier to understand? Contain useful case status information? How about upcoming dates or milestones? Would your bills include information about the people who worked on the case that month? How about a report card seeking monthly feedback about how you’re serving your clients?
I decided to take a crack at designing a new kind of legal bill.
There’s a page with pictures, names and contact information for all the lawyers and staff who’ve worked on the client’s matter that month:
There’s also, of course, a list of the work done that month, along with the price owed:
Finally, there’s a survey form attached at the end, with a list of client commitments and a place for the client to give the firm a grade:
The entire version is here. Let me know what you think.