Measuring Quality of Experience and Result

In my post earlier this week, I wrote about Measuring the Quality of Your Clients’ Experiences and not just the quality of their results.  Patrick Lamb suggested that lawyers also use the grid to predict their clients’ satisfaction, and I agree.

Here’s a .pdf of a Quality of Experience Survey I designed with pages for both the client as well as attorneys/staff to complete (separately, of course) — along with room for them to suggest improvements.  Let me know what you think.

For the Attorneys and Staff to Complete:

For the Clients to Complete: