But just how “unlimited” is unlimited?
Their great FAQ’s give the answer:
Unlimited Requests: Our service is “unlimited” but obviously, it is within reason. We like to keep it unlimited because most of our clientele, like you, are reasonable when delegating tasks. Maybe a client has three tasks they need done in one day, but then they don’t have anything for the next few days. While other clients assign a task or two each day, every day and that’s fine. Some clients assign 10 tasks at the beginning of the month and we space them out over the next two weeks. The gist is that we want to keep our service unlimited, always, but since your assistant is a real person (and not superwoman, that we know of) they can only handle so much… so treat them well.
If you’re avoiding giving your clients something unlimited — like phone calls — for a monthly fee because you’re worried about them abusing the privilege, I think this clause is a good place to start.
And if you’d like to offer your clients a guarantee, check out Zirtual’s Epic Guarantee.